Back in October LP and I bought a $35 Groupon for $100 worth of salon services at New You Salon in Birmingham (do not go there.). The original plan was to go before her birthday for manis, pedis and waxing. We bought it because we thought all services were included and the fine print only excluded massages. When I called to make the appointment I felt the change of attitude when I mentioned I had a Groupon. They also told me that some waxing services weren’t available even though that is not what the fine print said. I booked the appointment anyways and figured it’s only one time.
The day before our appointment LP and I realized we had literally a million things to do and something needed to give so we decided to reschedule. This should not have been a big deal. Because of our conflicting schedules the only date we could get together before it expired was April 22. That is more than a month from the day I called to reschedule.
When I called I was put on hold a few times and when they looked up my account and found my Groupon number they were immediately less helpful. She told me that she couldn’t find the book and she’d have to call me back, “not today, probably tomorrow”. I never received a phone call, so I contacted Groupon.
Groupon handled the issue very professionally and credited my account for a future purchase. I have to say that I will probably shy away from salon services in the future. What I don’t understand is why would a business participate in Groupon and then treat potential new clients like shit.
A mystery…